FAQs
How to Contact Us
Our team is always ready to help you.
If you have any questions about our store or about a specific product, please contact us by email:
For questions about your order, please contact us at:
Frequently Asked Questions (FAQ)
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from Hong Kong.
What are your working days?
We work Monday to Friday and respond to emails within 24–48 hours.
Can I change or cancel my order?
Yes, you can change or cancel your order within 12 hours after placing it.
After 12 hours, changes or cancellations are no longer possible.
How can I pay?
You can pay using Visa or Mastercard.
More payment options will be available soon.
How long does shipping take?
Shipping usually takes 2 to 4 weeks.
Your order will be processed and prepared within 1–2 business days.
What if I don’t receive my order within 30 days?
If you do not receive your order within 30 days, you can choose between a replacement order or a full refund.
Do I have to pay taxes?
No, you do not pay any taxes.
Do you protect customer privacy?
Yes. We respect your privacy and never share your personal information with third parties.
How do I return my order?
If you would like to return your order, please contact us at:
Once your return is approved, you will receive your refund within 7–12 days.